Shipping Policy

At Walksy Pet, we are committed to delivering your order as quickly and efficiently as possible.

1. Order Processing Time

All orders are processed within 1–3 working days (Monday to Friday, excluding public holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

2. Delivery Times

Estimated delivery times are as follows:

• United Kingdom: 5–10 working days
• Europe: 7–12 working days
• International: 7–15 working days

Please note that these are estimated delivery times and may vary due to external factors such as courier delays or customs processing.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email (where available).

Please allow a few days for tracking information to update.

5. Delays

While we aim to deliver within the estimated timeframes, delays may occur due to factors outside of our control, including:

• Courier issues
• Customs inspections
• High demand periods

We appreciate your patience in such situations.

6. Incorrect Address

It is the customer's responsibility to ensure that all shipping information is accurate at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us at contact@walksypets.co.uk.

We will investigate the issue with the courier and work to resolve it as quickly as possible.

8. Customs and Duties

For international orders, customs duties and taxes may apply depending on your country. These charges are the responsibility of the customer.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Email: contact@walksypets.co.uk