Refund & Returns Policy

At Walksy Pet, we strive to ensure that you and your pet are fully satisfied with your purchase. This policy outlines your rights and our procedures regarding returns and refunds in accordance with UK consumer protection laws.

This policy complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your Right to Cancel (Cooling-Off Period)

You have the right to cancel your order within 14 days of receiving your goods, without providing a reason.

• The item must be unused and in its original condition
• The item must be returned in its original packaging

To exercise your right to cancel, you must notify us within 14 days of receiving your order by contacting us at contact@walksypets.co.uk.

2. Returns

Once your return request is accepted:

• You must return the item within 14 days
• You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect

We strongly recommend using a tracked delivery service, as we are not responsible for items lost in transit.

3. Refunds

After receiving and inspecting your returned item:

• We will notify you whether your refund has been approved
• If approved, your refund will be processed within 5–10 working days

Refunds will be issued using the original payment method.

4. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photographic evidence of the issue

In these cases:

• You are entitled to a full refund or replacement
• We will cover the cost of return shipping where applicable

5. Non-Returnable Items

We do not accept returns for:

• Used items
• Items not returned in their original condition
• Personalised or custom-made products (if applicable)

6. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• If the issue persists, contact us at contact@walksypets.co.uk

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact@walksypets.co.uk

8. Changes to This Policy

We reserve the right to update or modify this policy at any time to reflect changes in legal requirements or business practices.