Privacy Policy

This Privacy Policy describes how Walksy Pet ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)
• IP address and browsing data

2. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Communicate with you regarding your order
• Provide customer support
• Improve our website and services
• Prevent fraud and ensure security

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following lawful grounds:

• Performance of a contract (to fulfil your order)
• Legal obligation
• Legitimate interests (e.g. improving services and preventing fraud)
• Consent (for marketing communications, where applicable)

4. Sharing Your Information

We may share your data with trusted third parties, including:

• Payment processors
• Shipping and logistics providers
• Website hosting and analytics services

These parties only process your data as necessary to perform their services and are required to protect your information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

6. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request restriction of processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at contact@walksypets.co.uk.

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve our services.

You can control or disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: contact@walksypets.co.uk